If something isn’t right with your order, we’re here to help. Complete the form below and our team will review your return request. If your return is approved, you’ll receive a credit to your account and we’ll provide any next steps. Please do not return any products without prior approval.

Disco Guidelines for Distributor Product Returns

Guidelines for Approved Products

• Only current items purchased within the past 12 months will be considered for return. The items must have the Prop 65 statement on back of label.
• Discontinued items or items scheduled “To be Discontinued” will not be eligible for return credit.
• We review each item based on customer purchased history to determine return cost and date purchased.
• All materials must be unbroken and in saleable condition without any writing or adhesive stickers on the packages. No cloudy bags or bags with holes, stamps, stickers, markings, etc.
• We only accept original Disco packaging. No SP packs customized with your name, logo, and part numbers will be accepted.
• Shipping will be paid by the Distributor for return, and authorization expires in 30 days from the date of return approval.

Items NOT Eligible for Return

Assortments, Trays, Cabinets, Lightbulbs, and Actual Sample Boards. Any item with the Distributor’s name and logo. These items will NOT receive credit.

Additional Details

• You may be required to send in an offsetting order 2 times the amount of the return.
• Credits must be applied against future material purchases. No checks will be issued for returned product.
• Once the return is checked in by our Disco Returns Dept., an approval will be provided to our accounting department. Product not receiving credit will be discarded.
• Credits are processed usually within 30 to 60 days of merchandise being received.

Please remember that goods sent to Disco Automotive Hardware must have the Proper labels and authorization number on the outside of the boxes shipped. Returns are subject to a MINIMUM 25% RESTOCKING FEE. Liability limited only to replacement of defective merchandise after inspection at our factory. Disco has the right to approve or disapprove any request based on circumstances that may adversely affect Disco Automotive Hardware.

Updated: August 5, 2026